👋 About Lizy

We are reshaping the €70bn European car leasing business, one of the largest yet-to-be disrupted markets. The traditional car leasing industry is slow, complicated and expensive.

At LIZY, we’re changing that. We’re making the process of ordering a car through as easy as ordering a toaster on Amazon. Our ambition is to become the European leader in digital car leasing.

LIZY is a well funded (€15M+) startup with off-the-charts revenue growth (>100% per year) and an amazing team of 50+ A-players.

LIZY values

• 🥳 Fun (Have it): Enjoy the ride - life is short.
• 🎁 Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.
• 🏋 Personal Growth (Master it): Never stop learning and improving.
• 🔥 Wow (Deliver it): Actually make our customers say "WOW".
• 🏋️‍♂️ Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do

The Position

LIZY is looking for a Senior Customer Care Associate to join our team.

• Lizy prides itself on best-in-industry customer care, you are the cornerstone of this promise. You are the first point of contact for our customers and help them throughout their issues, search for timeline and customer focused solutions and ensure we keep our happy customers happy.
• You take ownership of our care processes, drive improvements, and work on automations where possible. Ownership is at the heart of Lizy, and so is it at your job where you have a lot of freedom to improve the way we do things at Lizy.
• Our customers spend a long time with us, customer relationship management is therefore crucial. You’ll build up relationships with our customers and go beyond just solving the issue, but thinking along with our customers to improve our value offering.
• We work with a lot of external parties as well as internal departments, stakeholder management and collaboration with those parties is essential. Together you work to improve our services. We can always do better, that is the principle we work with.

🙍‍🙋‍♂️About you

• Experience: You have 4+ years of experience as a top performer for a leading digital company (scale-up) in a care related role.
• Ideally you have experience implementing and driving automations and systems within a care department.
• Customer focused mindset: You go the extra mile to put a smile on the face of our customers. You truly care about the experience our customers have.
• Driving improvements: You feel the pain of our customers when something goes wrong, and have the ability to translate those issues into improvement plans.
• Stakeholder management: You’ll work with many different teams in the company as well as external parties. Working together with them to improve our Lizy is what you like.
• Hands-on and ambitious: You are not afraid to get your hands dirty and carry big loads of work, go beyond your own domain.
• Automation and standardization: You always think of ways to optimize and automate processes and your work.
• Growth Mindset: You’re always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences. This is just your first step at Lizy, you can grow here if you want!
• Work ethic: you have a strong professional pride in your work and ensure you always deliver, no matter what. You have a high degree of ownership.
• Fluent in French and English.
• You thrive and remain calm in a dynamic fast-paced and changing environment. Everybody makes mistakes. So will you! That’s not an issue, as long as you learn & we continue to move forward.
• Nice to have: passion for cars.

🤩 Perks and Benefits

At LIZY, we believe that being first in our business starts with putting our people first.

➡️ Attractive package including optimised fixed salary, company car or mobility budget and motivating variable component

➡️ Cool Offices: Small scale up that we are, we work every day to improve our offices! This way, you will have the opportunity to work at Station F, a cult place for happy people! Occasionally you will visit our office in Brussels; you’ll have the nicest colleagues, good coffee, quality time.

➡️ Flexible Work: Possibility to work remotely up to 3 days a week 

➡️ Learning Opportunities & Empowerment: Hands-on experiences, take initiatives, incredibly talented colleagues to learn from, free books at disposal and courses if you want to improve or learn a new language!

➡️ Friendly, Fun & Transparent environment: We also try to create a work space where everyone feels comfortable! We organize a team lunch every Wednesday and every month we have our “All Hands meeting”, to keep you up to date with all the things that are happening. After the All Hands, we offer drinks and cake! We also organise several team buildings during the year!