👋 About LIZY

We are reshaping the € 70bn European car leasing business, one of the largest yet-to-be disrupted markets! The traditional car leasing industry is slow, complicated and expensive.

We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon and give our customers a Four Season type of experience. Since 2019, our business has been growing rapidly as we’re incredibly ambitious. Our goal is to become the European leader in digital car leasing. Our 250+ reviews with an average rating of 4.9* speak for themselves!

Our HQ is based in Brussels and we’ve put our first steps outside of Belgium with our new office in Paris. We are well-funded (> € 40m raised) and have a team of rockstars to make this happen (Ex-Google, McKinsey, Bain, Deloitte, Deloitte, Teamleader, Officient, Cowboy, Waterland, Letsbuild, …).

🔎 Who are we looking for?

We are looking for somebody to strengthen and become a cornerstone of our Customer Operations team (currently 5 people)! Your responsibilities will include:

Customer Support and Issue Resolution

• Act as the first point of contact for customer inquiries and issues.

• Troubleshoot and resolve customer problems in a timely manner.
• Escalate complex issues to appropriate teams while maintaining communication with the customer.

Customer Relationship Management:

• Build and maintain strong, long-lasting relationships with customers.
• Proactively reach out to customers in order to gather feedback to enhance the customer experience.

Collaboration with Internal Teams & Stakeholders

• You’ll be in contact with different stakeholders like the insurance, road assistance, garages,..
• Internal you’ll be in contact with every single department as the customer will always contact you first

Proactive Problem Solving and push our customer service to the next level

• Anticipate potential challenges that customers might face and address them proactively.
• Implement preventive measures to avoid recurring issues and enhance the overall customer experience

🏅 Ideally, you possess most of these characteristics

• Self-starter attitude with high degree of ownership
• Natural desire to put a smile on people’s faces
• Fluent in English, French and Dutch
• Proactive mindset to identify shortcomings and initiate new projects
• You thrive and remain calm in a dynamic fast-paced and changing environment. Everybody makes mistakes. So will you! That’s not an issue, as long as you learn & we continue to move forward.
• (Optional) Leadership potential to manage and inspire a team of multiple people (in multiple countries)

🍭 What we love to offer you

• A good pay check: we offer a competitive salary including all possible fringe benefits you could think of (meal vouchers, home working allowances, pension schemes, hospitalization insurance, …)
• Flexible mobility budget: you’ll have the possibility to get a car, but alternatives are also possible if that suits your personal situation better
• Stock options: if our company does well, we want you to succeed financially too
• Tech goodies: MacBook, iPhone (incl. subscription) and all the tools you need to be successful in the job
• Growth potential: possibility to grow into a leadership role and manage a team
• A desk in our cool headquarter office at Flagey, Brussels, with fresh fruit, quality tea & coffee, weekly team lunch, and monthly team drinks
• An intoxicating positive company & team culture