👋 About LIZY

We are reshaping the € 70bn European car leasing business, one of the largest yet-to-be disrupted markets! The traditional car leasing industry is slow, complicated and expensive.

We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon and give our customers a Four Season type of experience. Since 2019, our business has been growing rapidly as we’re incredibly ambitious. Our goal is to become the European leader in digital car leasing. Our 250+ reviews with an average rating of 4.9* speak for themselves!

Our HQ is based in Brussels and we’ve put our first steps outside of Belgium with our new office in Paris. We are well-funded (> € 40m raised) and have a team of rockstars to make this happen (Ex-Google, McKinsey, Bain, Deloitte, Deloitte, Teamleader, Officient, Cowboy, Waterland, Letsbuild, …).

🔎 Who are we looking for?

LIZY is looking for a Customer Care associate to join our team.

• Lizy prides itself on best-in-industry customer care, you are the cornerstone of this promise. You are the first point of contact for our customers and help them throughout their issues, search for timeline and customer focused solutions and ensure we keep our happy customers happy.
• You take ownership of our care processes, drive improvements, and work on automations where possible. Ownership is at the heart of Lizy, and so is it at your job where you have a lot of freedom to improve the way we do things at Lizy.
• Our customers spend a long time with us, customer relationship management is therefore crucial. You’ll build up relationships with our customers and go beyond just solving the issue, but thinking along with our customers to improve our value offering.
• We work with a lot of external parties as well as internal departments, stakeholder management and collaboration with those parties is essential. Together you work to improve our services. We can always do better, that is the principle we work with.

🏅 Ideally, you possess most of these characteristics

• Experience: You have 2-5 years of experience as a top performer for a leading digital company (scale-up) in a care related role.
• Customer focused mindset: You go the extra mile to put a smile on the face of our customers. You truly care about the experience our customers have.
• Driving improvements: You feel the pain of our customers when something goes wrong, and have the ability to translate those issues into improvement plans.
  
• Stakeholder management: You’ll work with many different teams in the company as well as external parties. Working together with them to improve our Lizy is what you like.
  
• Hands-on and ambitious: You are not afraid to get your hands dirty and carry big loads of work, go beyond your own domain.
  
• Automation and standardization: You always think of ways to optimize and automate processes and your work.
  
• Growth Mindset: You’re always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences. This is just your first step at Lizy, you can grow here if you want!
  
• Work ethic: you have a strong professional pride in your work and ensure you always deliver, no matter what. You have a high degree of ownership.
  
• Fluent in French, Dutch and English.
  
• You thrive and remain calm in a dynamic fast-paced and changing environment. Everybody makes mistakes. So will you! That’s not an issue, as long as you learn & we continue to move forward.
  
• Nice to have: passion for cars.
  
  

🍭 What we love to offer you

• A good pay check: we offer a competitive salary including all possible fringe benefits you could think of (meal vouchers, home working allowances, pension schemes, hospitalization insurance, …)
• Flexible mobility budget: you’ll have the possibility to get a car, but alternatives are also possible if that suits your personal situation better
• Stock options: if our company does well, we want you to succeed financially too
• Tech goodies: MacBook, iPhone (incl. subscription) and all the tools you need to be successful in the job
• Growth potential: possibility to grow into a leadership role and manage a team
• A desk in our cool headquarter office at Flagey, Brussels, with fresh fruit, quality tea & coffee, weekly team lunch, and monthly team drinks
• A positive company & team culture